🇬🇧 Privacy Policy

 

Last updated: 12 August 2026

 

Le Mas des Abeilles takes the protection of your personal data seriously. This policy explains what personal information may be collected when you use our website, why it is used and what rights you have.

 

1. Data Controller

 

The data controller responsible for the processing of personal data is:

 

Le Mas des Abeilles – Chambres d’hôtes

Andrew Williams – Proprietor

La Bégude-de-Mazenc, France

 

If you have any questions about your personal data or wish to exercise your rights, you can contact us using the contact details provided on our website.

 

2. Personal Data We Collect

 

Depending on how you use our website, we may collect information necessary to provide our services, including:

 

• your name and surname;

• email address;

• telephone number;

• information necessary to manage a reservation;

• information you provide when contacting us;

• information relating to your reservation and stay;

• certain technical information required for the operation, security and improvement of the website.

 

We limit the collection of personal data to information that is necessary for the purposes for which it is used, in accordance with the GDPR principle of data minimisation. 

 

3. How We Use Your Data

 

Your personal data may be used to:

 

• respond to enquiries;

• manage reservations;

• communicate with you about your stay;

• process payments;

• operate and secure our website;

• comply with legal and administrative obligations;

• improve our services where applicable.

 

The processing of data necessary to manage a reservation is generally based on the performance of a contract, or on taking steps at your request before entering into a contract. Other processing may be based on a legal obligation, our legitimate interests or your consent, depending on the purpose. 

 

4. Reservations and Payments

 

When you make a direct reservation through our website, certain personal information is required to process and manage your reservation.

 

The deposit paid when making an online reservation is processed by Stripe. Payment information is processed by Stripe in accordance with its own terms and privacy policy.

 

The balance of your stay may be paid directly at the property by card or contactless payment using PayPal/Zettle.

 

Le Mas des Abeilles does not retain your complete bank-card details.

 

5. Contact Forms

 

When you use our contact form, the information you provide is used to respond to your enquiry and manage our correspondence with you.

 

Please only provide information that is necessary for us to deal with your enquiry.

 

6. Cookies

 

Our website uses cookies.

 

Some cookies are necessary for the operation and security of the website. Other cookies may be used to analyse website usage, remember certain preferences or improve your browsing experience.

 

Where consent is required, non-essential cookies are only placed after you have given your consent.

 

You can manage your cookie preferences using the tools provided on our website and, where applicable, through your browser settings.

 

7. Service Providers and Recipients

 

In order to operate the website, manage reservations and process payments, certain personal data may be processed by technical service providers acting on our behalf or as part of their own services.

 

These providers include:

 

• Wix, for website hosting, website operation and the reservation system;

• Stripe, for online deposit payments;

• PayPal/Zettle, for card and contactless payments made at the property.

 

We do not sell your personal data to third parties.

 

8. Data Retention

 

Personal data is retained only for as long as necessary for the purposes for which it was collected, or for the periods required by applicable legal, tax or accounting obligations.

 

Reservation and transaction data may therefore be retained for the period necessary to meet these obligations.

 

9. Your Rights

 

Under the GDPR, and subject to the applicable conditions, you have rights regarding your personal data, including:

 

• the right of access;

• the right to rectification;

• the right to erasure;

• the right to restrict processing;

• the right to object to certain processing;

• the right to data portability where applicable;

• the right to withdraw consent where processing is based on consent.

 

To exercise your rights, please contact us using the contact details provided on our website.

 

You also have the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL), the French data protection authority. 

 

10. Security

 

We take reasonable measures to protect personal data against unauthorised access, loss, disclosure or misuse.

 

Payment information is processed by the relevant payment providers in accordance with their own security measures.

 

11. Changes to this Policy

 

This Privacy Policy may be updated when our services, website or regulatory requirements change.

 

The date of the latest update is shown at the top of this page.